Learner Portal FAQ

QR Code for the Learner Portal. We suggest you use the camera on your phone – not a QR code scanner

  • check your emails as you should have been sent those details
  • if you cant find your user name you will need to ask your trainer or contact the office on 1300 880 343
  • on the Learner Portal log in page you can click on the Forgot your Password link. It will require you to provide your username and the email you originally used. An email with a reset link will be sent to you.
  • User name
    • make sure you are using the user name provided. If there is more than one person with the same username the system will generate a number at the end of the username. Make sure you include this number
    • sometime the symbol for an apostrophe can be mixed up, try cop and paste rather than retyping your username 
  • Password
    • sometimes the characters used in an automated password can hard to distinguish. If you can, copy and paste the password rather than re-typing
  • Check that you have spelt your name exactly as it was spelt when you created your USI.
  • Ensure that you have provided us with your Date of Birth in your My Profile Settings. 
  • It is CRITICAL that you provide the required additional details such as Education status, disability status, language details etc – this is under VET details in your My Profile Settings

We suggest that you use Google Chrome and ensure it is updated to the latest version.

To do this:

  1. On your Android phone or tablet, open the Play Store app .
  2. At the top left, tap Menu   My apps & games.
  3. Under “Updates,” find Chrome .
  4. Next to Chrome, tap Update.


Please watch the video below showing Learner Portal use ……. clicking on your initials top right will open the My Profile Settings. Then clicking on the 3 lines top left will give a drop-down menu. Please be sure to add all your details especially in the section called VET Details

Be sure to use the correct URL Address for our Learner Portal  vitalfirstaid.app.axcelerate.com/learner/login   

Our Learner Portal has the Vital First Aid logo in the top left of the screen.

First Aid Training with Professional Paramedical Trainers



As of 3rd August 2020 ALL students attending courses will STRONGLY ENCOURAGED to wear a face mask ( either fabric or surgical type ) during our courses. It is the responsibility of the student to bring their own mask . This decision has been made to ensure the safety of our trainers and ALL students. 

The venues we use especially in Sydney region are clubs, as such they have the right to set their own restrictions around who can and cannot enter the facility. These restriction are totally out of our control and not always in line with Health Guidelines. We recommend you contact the venue you are booked to attend the day before the course and check that you are not restricted based on your individual situation. We can transfer your registration free of charge (if due to COVID venue restriction)  only if we are notified the day before a course. Normal cancellation policies will apply if we are not contacted prior to the event.

We are taking all required steps to ensure everyone’s safety including ensuring 4sqm per person, removing tables, no breathes required when doing CPR, ample cleansing wipes, refusal of attendance for any participants presenting with flu or cold symptoms or those that should be self isolating. 

Our standing request for unwell students : If you are unwell with any type of “cold or flu” we will NOT ALLOW YOU TO ENTER THE COURSE.

Health.nsw.gov.au Covid 19 update

Travelling to a course is permitted in NSW under the new guidelines (educational reasons)